American Modern Insurance Conference Room

KZF helps AMIG renovate Customer Service Area

Newly-designed facilities promote employee collaboration and career development.

KZF Design and American Modern Insurance Group (AMIG) are celebrating the newly-renovated Customer Service Operations floor at its Amelia, Ohio campus. The $1.8M upgrade encompasses 30,385 SF of space, designed with sustainability and employee wellness in mind.

“It was our priority to design a more vibrant and collaborative workspace”
— Dara Baldridge, Director of Design, KZF

The project, which began in April 2017, features sit-to-stand workstations, circadian lighting, daylight and views and support areas such as an outdoor patio and resource zones designated for associates to focus on career development and academic advancement.

This combination of communal and private spaces enables the American Modern team to perform diverse types of work, while keeping a competitive edge and increasing workplace happiness.

“This revitalization represents our continued investment and commitment to our people and to our customers,” stated Andreas Kleiner, President and CEO of American Modern. “We’re fortunate to have a wealth of talented, customer-focused associates. This new work space provides our associates with the right tools and environment to provide best-in-class customer service.”

“It was our priority to design a more vibrant and collaborative workspace,” said Dara Baldridge, Director of Design for KZF Design, the architecture, engineering and interior design firm behind the renovation. The redesign takes inspiration from American Modern’s culture of innovation and customer experience transformation strategy.

The Customer Service division consists of nearly 200 employees and handles an average of 4,500 calls per day from policyholders and agents across the country.

Learn more about this project on KZF’s portfolio page.

Since its founding in 1956, KZF’s award-winning designs and technical expertise have contributed to the built environment and created regional landmarks across the US and internationally. Significant projects of note include services provided to the following projects and clients: Great American Insurance Group, The Ohio State University, Taft Law Firm, Northern Kentucky University, the Contemporary Arts Center and Cincinnati Art Museum, United States Army, Air Force and Navy, US Department of Justice, University of Cincinnati, the City of Cincinnati, Ohio Department of Transportation, and Butler, Clermont, Hamilton and Warren Counties.

For more information, contact Eric Anderson at

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